Midlothian believes it will impose a council tax increase of almost 5 per cent next month, with several other councils likely to demand 3 per cent. We always seek to interpret the Building Regulations and associated legislation fairly and consistently. Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. A 50/50 joint venture between Vattenfall and Midlothian Council will deliver low carbon energy projects across the area. Midlothian Council and Vattenfall launch new Energy Services Company. Wednesday January 20th 2021. A Computer Generated Image of the proposed new town centre at Shawfair. Midlothian Council is committed to providing high-quality customer services. This covers complaints that can potentially be resolved locally and fall short of the need for formal intervention by the Commissioner for Ethical Standards in Public Life in Scotland and/or the Standards Commission. Midlothian has invested millions in bankrupt Croydon Council. Visit Homepage. Full details of our general complaints process are in Complaints, compliments and comments. We will give you our decision in 5 working days or less, unless there are exceptional circumstances. Latest updates on COVID-19 and our services. Complaints usually fall into one of two categories: We see a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf. While our aim is to provide information whenever possible, in this instance Education Scotland does not have the information you have requested for any complaints received for Loanhead Primary School, Midlothian, therefore this is exempt under section 17(1) of FOISA. 5.2 SPSOs Annual Statistics relating to Midlothian Council cases in 2016/17 - Report by Chief Executive (69Kb) APPENDIX 1 Stats from SPSO 2016-17Midlothian (35Kb) Appendix 2 FINAL Annual Complaints Report 1617 (1536Kb) Midlothian Council has established a local procedure for dealing with complaints against its Councillors. Midlothian Council want your views on core paths - Midlothian View If we can't resolve it at this stage, we will explain why and tell you what you can do next. Details will only be given to those people who need to know in order to investigate your complaint. Within my role I must deliver a first class response to customer queries in an efficient, courteous manner; and to resolve the majority of queries at first point of contact by interrogating the relevant software applications, logging … Find out more about… Emily and Charlie Trotter, pictured, are among scores of local children enjoying new play equipment in Fala thanks to a community venture supported by Midlothian Council. Midlothian Council's main homepage. Email Customer Services on enquiries@midlothian.gov.uk. © 2021 Midlothian Council; t: 0131 270 7500, e: [email protected], Powered by Jadu Continuum, Handcrafted by Spacecraft Digital. Written by Midlothian View Reporter, Luke Jackson. Midlothian Council is investigating allegations of fraud surrounding the awarding of road servicing contracts to private firms, The Ferret can reveal. Tweets Follow. acknowledge receipt of your complaint within 3 … Complaints Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. Four people have been charged following an investigation into allegations of fraud at Midlothian Council. Unresolved complaints at stage 1, or complex complaints requiring a detailed investigation are called stage 2 complaints. Appendix A Midlothian Council Food Safety Service Plan 2019-2020 Draft Midlothian Food Service Plan 19/20 Page 3 of 17 2.3 Staffing Allocation In order to carry out the work described in this plan the team would typically need to use the equivalent of 3.5 full time staff (FTE). or register and sign in with myaccount.If you are signed in, the form will save and you can finish it later. Midlothian Council Senior Officer Mr Simon Bain Date Registered 4 Jan 1996 Landlord type Local authority Clients Mixed Settlement Urban Asset Owning Yes Statutory Intervention No Correspondence address Buccleuch House, 1 White Hart Street, Dalkeith, EH22 1AE The complainant (Mr C) claimed that Midlothian Council (the Council) failed to take appropriate action in response to complaints made by him regarding the anti-social behaviour of neighbours and that the Council's policy in relation to anti-social behaviour was flawed. Police have confirmed two men aged 63 and 49 and two women aged 61 and 50 have been reported to the procurator fiscal. Midlothian Council - Complaints, compliments and comments. Written by Local Democracy Reporter, Marie Sharp. Email: [email protected] Telephone: 0131 561 5444. You must make your complaint within 6 months of: If you feel that the time limit should not apply to your complaint, please tell us why. We value complaints and use them to help improve our services. Within my role I must deliver a first class response to customer queries in an efficient, courteous manner; and to resolve the majority of queries at first point of contact by interrogating the relevant software applications, logging … A decision by Midlothian Council to invest £13million in a local authority which has been described as “bankrupt” is being investigated by external auditors. 1 in 6 people in Scotland have a hearing impairment . Midlothian Council complaints contacts. Information on submitting comments and complaints to the council. Overview The complainants (Mr and Mrs C) complained about the manner in which Community Charge was recovered by Midlothian Council (the Council). Working for Midlothian Council my job requires me to work with computers and phones all day dealing with Waste Management and Housing Repairs. Midlothian Council - Waste complaint. Written by Local Democracy reporter, Marie Sharp. If something goes wrong, or you are dissatisfied with our services, please tell us and we will do our best to put things right. An Amber Met Office warning is in place for snow so please only travel if absolutely necessary. Concerns have been raised after it was revealed that Midlothian Council had invested £13million in an English local authority which has declared itself bankrupt. Visit Contact Page. Midlothian Council is committed to providing high-quality customer services. The austerity-hit local authority declined to give details of the investigation but sources say that a council officer is alleged to have committed fraud by awarding council contracts to at least one private company. In Midlothian Council v Blyth & Blyth & Ors [2019] CSOH 29, the Council sued Blyth & Blyth Consulting Engineers Ltd (along with various other parties) for an alleged failure to advise it to install a ground gas defence system for a social housing development. If your complaint is about education please contact the child's school first. Latest updates on COVID-19 and our services ... Midlothian Council Feedback. Working for Midlothian Council my job requires me to work with computers and phones all day dealing with Waste Management and Housing Repairs. This has been a huge success. Edinburgh City Council has been accused of misleading the public after saying it has received just two complaints over its controversial Spaces for People programme. or register and sign in with myaccount.If you are signed in, the form will save and you can finish it … Tuesday December 15th 2020. When you contact us we will aim to resolve your complaint. Either: select 'Begin this form' (below).You don't need to sign in, as long as you complete each page in less than 10 minutes. They disputed an outstanding amount the Council indicated as having been owed by Mrs C, and they did not believe the Council had a right to recover the debt through an internal data matching scheme without, in their view, … Coronavirus. Edinburgh City Council have stated that since the Spaces for People scheme originated in May, 2020, only two official complaints have been lodged against it despite significant public concern. Unresolved complaints at stage 1, or complex complaints requiring a detailed investigation are called stage 2 complaints. You will know someone who has it, or may have hearing loss yourself.In Midlothian we have recently introduced the hearing aid battery pick up points in all our local libraries. Tuesday December 8th 2020. If you are unhappy with the way we dealt with your complaint, contact the Scottish Public Services Ombudsman. Call Out of hours emergency on 0131 663 7211. Call Minicom on 0131 271 3291. I would advise that you contact Midlothian Council. East Renfrewshire Council and East Ayrshire Council are the only two local authorities in Scotland not offering voucher or cash alternatives to food deliveries during the stricter lockdown restrictions. Call Customer Services on 0131 270 7500. Council supports Fala community in new play equipment venture. Either: select 'Begin this form' (below).You don't need to sign in, as long as you complete each page in less than 10 minutes. © 2021 Midlothian Council; t: 0131 270 7500, e: [email protected], Powered by Jadu Continuum, Handcrafted by Spacecraft Digital, Make a suggestion, compliment or complaint, Download Complaints Handling Procedure (PDF), Download annual reports on our complaints performance, Download our Customer Service Charter (PDF), contact the Scottish Public Services Ombudsman, acknowledge receipt of your complaint within 3 working days, discuss your complaint with you to understand why you remain dissatisfied and what outcome you are looking for, give you a full response to the complaint as soon as possible and within 20 working days, finding out that you have a reason to complain. The recent outcry in Scotland follows similar complaints in England in which a £30 food parcel was estimated to contain just more than £5 worth of food. Information on submitting comments and complaints to the council. Council ‘bankrupt’ investment review. We value complaints and use them to help improve our services. We will tell you if our investigation is going to take longer than 20 working days and will agree a revised date with you. Written by Midlothian View Reporter, Luke Jackson. East Renfrewshire Council and East Ayrshire Council are the only two local authorities in Scotland not offering voucher or cash alternatives to food deliveries during the stricter lockdown restrictions. If you disagree with our interpretation, please follow the Dispute resolution guide. The recent outcry in Scotland follows similar complaints in England in which a £30 food parcel was estimated to contain just more than £5 worth of food. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Please note that the Midlothian Council has a separate Complaints Policy to record and manage complaints by members of the public and this should not be confused with the Community Council Complaints Procedure. Maintaining confidentiality The complainant and subject’s confidentiality should be maintained at all times. Department: Midlothian Council Feedback. Specific complaints and conclusions Latest updates on COVID-19 and our services. It draws people into Libraries, to interact with staff and other members of the community and makes them aware of the wide … Written by Local Democracy Reporter, Marie Sharp. Your complaint will be kept confidential. Monday November 16th 2020. The Dispute resolution guide £13million in an English local authority which has declared itself bankrupt 50. ’ s confidentiality should be maintained at all times the Building Regulations and legislation. High-Quality customer services Council will deliver low carbon Energy projects across the area on. 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